All-Inclusive Stays in Marsa Alam City

Everything exceeded our expectations and the service was excellent. Beautiful resort with nice facilities and made us very happy! We hope to come back. Thank you so much!

We are group that was travelling around in Europe before reaching Egypt and Marsa Alam was our first destination in Egypt. Gemma resort set the bar high to our expectations for the rest of the trip and an extraordinary example for Egyptian hospitality. Everything in the hotel was perfect. The rooms spacious and cleans, pools clean and in different locations and beaches were amazing with great snorkeling spots. I can not speak enough about the food, no moment in the day where food is not served and in different cuisines with amazing quality. The most interesting part to me thing is that everyone is assuring you are having good time in your stay and I literally mean EVERYONE. Whether it is Mr Mahmoud, Hazem and Mohamed on the front desk or Atef and Abdo on the pool and the beach or Chef Mohamed Salah in the kitchen, every single one of these gentlemen made sure that our stay was comfortable and did not hesitate to provide the required assistance.

It is one of the best hotels in Egypt. Friendly staff, great location, modern design, great facilities, wonderful beach. We’ve got room upgrade for free, welcome fruits and bar filled with refreshing drinks in both rooms we’ve booked. Our flight landed early in the morning and we’ve received early check in, which was really convenient after long way to Egypt( we’ve spent in total 24 hours to get from home to the hotel). The rooms were really very clean, spacious, very light and with all the necessary facilities. The staff were very friendly and helpful. Just one day in the morning we had to ask for drinks 3 times and waited for them more than 20 minutes. But this incident hasn’t spoiled our vacations. The food in the main restaurant was really delicious. Everything tasted perfectly. Thanks for this to all the cooks. Also drinks we ordered in the bars were of good quality. We visited fish a la carte restaurant -the girl in the reception Mira refused to book one more a la carte restaurant though during our check in we were informed that we may visit two a la carte restaurants. The atmosphere in fish restaurant was really great as well as service. Free transfer to and from the airport was very helpful. The van was clean and comfortable, the driver was pleasant and helpful. We had early check out due to early flight and missed the breakfast. If the hotel organized breakfast to go it would be great but we didn’t get it. Despite some small issues I would definitely come back to this hotel once more. Hope to do it in autumn.

This is probably the best hotel we've ever been to. Not only is the hotel resort absolutely beautiful and so well maintained. It's got brilliant facilities. However the best thing about the hotel is the staff. The staff are the best we've ever had at any place we've ever stayed. Mohammed was our room cleaner and he was just brilliant. We loved eating at the Mediterranean restaurant because of the staff who just go above and beyond to make sure you have everything you need. Not only that you can really get to know people and hear about their families and see pictures of their kids. Abdo and the other waiting staff have become our friends. The food was amazing! Everything was delicious and there's such a range to choose from. Mustafa messaged us everyday with details about what was on and we chatted about any needs and he checked in on us every day to make sure that we had everything we need and there was no problems. He even booked us in to gorgeous VIP meals at the different restaurants. When we arrived we were surprised with an upgrade to a sea view which was fantastic. We could hear the sea all night. The facility staff and the people who do the different activities were really friendly and chatty as welll. There was no pressure they just asked and if you wanted to have a chat that was fine.we met Temur who was doing the photography and I would thoroughly recommend going with him. We went scuba diving and that was brilliant and they organised it so well. My son had a really good haircut at the spa and the facilities there are really great and very affordable. Every time you sit down somewhere someone will bring you a cocktail which are delicious and there's food available all over the resort. Even when the weather was a bit cloudy there was plenty to do . We had come from Edinburgh and we were the only British people I think at the hotel which was perfect for us.

We stayed for 3 nights and had a great experience - a relaxing end of our 2 week trip in Egypt. Staff were very nice, welcoming, smiling and service-minded. The house reef was beautiful with lots of coloful fishes. Our room was the best on our trip in Egypt, spacious, clean and a comfortable bed. Food was good, we are vegan and there were plenty of options. Of course youl can find more interesting food elsewhere in Egypt but we were overall very happy.

I loved the setting of this hotel in its extensive and beautiful grounds. Such lovely gardens, and so many birds to watch - it was perfect. As was the service from the staff, - they managed to locate my Ipad which I had lost en route from Gatwick, and thanks to Mohamed, the Front Office Manager, assisted by Peter and Khaled at Reception, it was found at Marsa Alam Airport. Help too from Ahmed, the Lifeguard who took me snorkelling, and showed me a turtle I would never have noticed otherwise. The beach is a lovely sandy sheltered bay so you can snorkel directly from there or via a short bridge close to the Royal, and the reef itself does not disappoint. There is also a small heated pool in a walled setting, and is sheltered from the wind, so necessary in the winter months. The Restaurant was good too.