Five-Star Hotels in Akumal

Absolutely everything, the facilities, how nice the members of staff (especially our concierge Fernanda) were, the beach, the food, the variety of things to do and how attentive everyone was. They made our stay an unforgettable experience and we will always be very grateful for it.

The palms side has charm and the grounds are looked after well. Walking around it is a joy. But the best thing about staying here was the entertainment team. Benjamin, Louis, Ariana, Geraldine, Maria and Carlos were brilliant at organising the various activities. The Yoga and aqua fit classes were fun and effective. The Volleyball was well attended making. It a lot of fun and other assorted activities throughout the day were great. There are many different parts to the resort allowing for quiet areas as well as louder more active parts. We would definitely return.

Breakfast buffett was amazing with an abundance of choices.

The hotel was incredible and staff fabulous. The butlers in villa70 went above and beyond to help make it a special experience, a huge thank you to all the team in Capricho restaurant (the breakfast and lunch service so special) and I would recommend upgrading to the premium experience, Ivan around the pool really looked after us and it's really worth it for all the added benefits.

The staff were brilliant, happy to help at any time of the day (Erik Medina especially would always go the extra mile to help) the facilities were outstanding with a wide range of food options. 10/10

All the rooms have pool, they have the nicest staff we've seen in Cancun, nice alcohol (Jack Daniel's, black label, bacardi, aperol, etc)

clean ,the stuff amazing and helpful

Food was great, location out of this world, but the staff at Palladium were beyond exceptional. They went above any expectation to make sure our stay was perfect and memorable. VIP service the whole time foe a reasonable price.

I have been to the Riviera Maya 6 times and stayed at different hotels, twice at El Dorado Royale, once at at Valentin Imperial, once at an all inclusive in Cancun Hotel area but can’t remember the name. I usually go as a couple and we spend a bit more, this time I brought my mum and gran and so I payed the bill but I still wanted a similar or same experience, I was hesitant to book this hotel as it had more mixed reviews but overall was cheaper then the others and after thorough reading I decided to give this a go. I have to say there is not a lot to worry about! and totally worth it, definitely good value. if you are someone that is used to extremely good service you may be a bit annoyed that the golf cart to take you to your room takes 10mins rather than immediate or that the app to book the a la Carte restaurants isn’t great, if you are a bit like that and complain about the smallest of things go somewhere else that costs a bit more. Overall I believe it was really good value, there are three hotels in one, two large areas with pools, and one that has a kid area. It’s a bit of an eco hotel, so there’s a lot of iguanas, tropical birds, Coatis, Sereques and we even spotted some racoons late at night, if you or your kids love animals and nature this is the most ‘at nature’ I felt in all the resorts. In this hotel there are a lot more Buffets than others which is also great for eating what you want when you want and running back to the pool or beach. The drinks are better at other resorts but beer was good and spirit+mixer, cocktails were a bit hit and miss but who cares. A lot of the restaurants were fully booked when we arrived for the weekend, such as the Japanese, but we just booked something else and we were impressed, the food at El Dorado Royale is amazing, here it is really good, but if you don’t mind paying more then the other one is better for food.