Five-Star Hotels in Chetumal

The room was spacious and clean and the staff made every possible effort to communicate with me even though they spoke very lil English.

Service and facilities are outstanding

I don’t normally write reviews of plats so like as I like to keep them secret! But these people really deserve one!! Really beautifully and thoughtfully done. Plenty of space and a nice mix of coziness and openess. Lovely room on platform in the trees. Very comfortable beds. Very good food.

The location is absolutely amazing and so are the staff. We couldn't speak Spanish and the staff were extremely accommodating. They set up a WhatsApp group which makes everything extra smooth. The staff were helpful in booking taxis (and translating our needs for various stops to the drivers). Highly recommend availing of the kayaks (free) and jet ski to see more of the lagoon. We walked along a lot of the lagoon and visually seemed to be by far the best location to stay.

This place is stunning, everything was perfect : room, poolside, food, cocktails, location facing the laguna, very helpful and friendly staff

amazing views from all rooms of the lake, especially of the sunrises which at Bacalar are spectacular. great staff and amazing food / drink at the restaurant.

beautiful property with amazing architecture and decoration

Amazing, professional and helpful staff !

We arrived very early, 6am and the hotel were very accommodating and provided us a room straight away. We had booked a room with sea view. The wi-fi was not working upon arrival and shortly after checking in we were offered a room on a different floor, the WiFi was working on that floor but the view from the room was amazing. I woke every morning to watch the sunrise during our three day stay there. I would definitely recommend a room with view of the lagoon. See attached pictures of sunrise. The staff have a basic grasp of English and it was more than my Spanish but they were very helpful and where we couldn't understand each other we used Google translate. We had meals in the restaurant, the menu was changed whilst we were there and compared to other places nearby the cost was slightly cheaper. There is a small pool and some seating by the lagoon, it was nice to sit by the lagoon and watch the boats go by and also there was a bit of a breeze there. It was very hot and humid during our stay so the breeze was much welcomed. Our room was a good size, we had two double beds. The air-conditioning was much needed at some times to cool down and worked well. There is a smart tv although we didn't really use this much during our stay. Taxi was arranged for us to go to the bus station when we were leaving. Overall really enjoyed our stay at the hotel, it was a 20 minute walk to where we had arranged a boat trip of the lagoon and less than ten minutes by taxi to a supermarket. Highly recommend and would not hesitate to stay if we visited again.

Simply amazing place! Rooms are small and basic but totally cosy. The pool area is great. Breakfast was above all expectations - you can choose from so many options, and it's all delicious. Staff is extremely kind! Parking in front of the hotel. Totally recommend!