About this property

Set in a traditional palatial residence, Palace Downtown overlooks Dubai Fountain and the lake surrounding Burj Khalifa. It features an Arabian-style spa and a gym with personal trainer. The guest rooms of Palace Downtown hotel are decorated in a contemporary Middle Eastern style and offer balconies and luxury bathrooms. All rooms are equipped with an interactive TV system, DVD player and free WiFi. Four different restaurants provide fine dining opportunities, ranging from Argentinian meat to Thai curries. All-day eateries serve a buffet of Mediterranean and Middle Eastern dishes. Leisure facilities at Palace Downtown include a palm-fringed outdoor pool and the spa offering facial and body treatments. Guests can also enjoy a Hammam, monsoon showers, hot tub and steam rooms. Palace Downtown is located a 5-minute walk from the Dubai Mall and the Souk Al Bahar shopping and entertainment centre. The property offers transfers from Dubai International Airport to the hotel upon request.

Couples particularly like the location — they rated it 9.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

The Address Hotels and Resorts
Hotel chain/brand
The Address Hotels and Resorts

Property highlights

    • Situated in the real heart of Dubai, this hotel has an excellent location score of 9.7

    • Want a great night's sleep? This hotel was highly rated for its very comfy beds.

    • Breakfast info

    • Continental, Vegetarian, Vegan, Halal, Gluten-free, Asian, American, Buffet

    • Free private parking available at the hotel

    • Loyal customers

    • There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
or
2 single beds
1 extra-large double bed
1 extra-large double bed
or
2 single beds
1 extra-large double bed
1 extra-large double bed
or
2 single beds
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
or
2 single beds
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

  • Ridha
    Denmark Denmark
    Everything, it’s incredible. The staff are so well mannered and helpful. The facilities is an old Arabic design blended with modern architecture. The pool is fabulous. Spa is separate which is nice. You can walk into the mall from the main...
  • Patty
    Australia Australia
    Absolutely stunning hotel, so much attention to detail, beautiful spa and hospitable staff. They provided us with a late checkout at no extra cost which was very helpful with our late flight.
  • Githinji
    Kenya Kenya
    Great location, room and service. 5 min walk to Dubai Mall. Lovely facilty and staff.
  • Koh
    Singapore Singapore
    Perfect hotel for my stay in Dubai. Very convenient location.
  • De
    Isle of Man Isle of Man
    Personal service. Rooms exceptionally clean. All details had been well thought about. Staff were great and accommodating. True old world hotel where you don’t feel like a number. Location is great as most things in Old Dubai within easy reach,...
  • Gulam
    United Kingdom United Kingdom
    It was relaxed and luxurious environment without any rush. Dubai mall is only 6-8 min walk which is mostly inside through souk al bahar and time square market.
  • Diab
    Australia Australia
    We liked everything the location was great the staff were amazing they went far and beyond to make our stay comfortable from the reception to the breakfast restaurant Ahmad was amazing .
  • Linda
    New Zealand New Zealand
    We specifically booked a room with a view of the fountains. Discovered a few days before we went that the fountains were having a makeover. Booking.com should have known that, and hotel should have told us prior to us arriving. We had booked...
  • Luisa
    Australia Australia
    Everything. Impeccable and friendly service. Delicious room service. Wonderful spa experience
  • Travelbug
    Australia Australia
    Great service, friendly staff. Breakfast catered for all, and food was excellent. Great central location.

Hotel surroundings

Restaurants

6 restaurants on site
  • Al Bayt
    • Cuisine
      British • Middle Eastern
    • Open for
      High tea
    • Ambiance
      Traditional • Romantic
  • Buhayra Lounge
    • Cuisine
      British • Middle Eastern
    • Open for
      High tea
    • Ambiance
      Traditional • Romantic
  • Fai
    • Cuisine
      Asian
    • Open for
      High tea
    • Ambiance
      Traditional • Romantic
  • Thiptara
    • Cuisine
      Thai
    • Ambiance
      Romantic
  • Ewaan
    • Cuisine
      Middle Eastern
    • Open for
      Breakfast • Brunch • Lunch • Dinner
    • Ambiance
      Family friendly • Romantic
  • Asado
    • Cuisine
      Argentinian
    • Open for
      Dinner
    • Ambiance
      Traditional • Romantic

House rules

Palace Downtown takes special requests - add in the next step!
Check-in
From 15:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 3 years
Cot upon request
Free

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBMaestroUnionPay credit cardCash

The fine print

Need-to-know information for guests at this property

Kindly note that as per UAE law, guests are required to present a valid UAE Emirates ID or a valid passport upon check-in.

For reservations with length of stay 2 nights and above, full stay deposit policy upon check-in may apply.

Please note that there is an additional 20 AED tourism fee per bedroom per unit per night payable at the hotel directly.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Palace Downtown in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

License number: 588614