Mercure Melbourne Caroline Springs

–Great location - show map
+111 photos
Scored 8.3
Rated very good

Staff

9.0
  • Swimming pool
  • Washing machine
  • Wifi in all areas
  • Balcony
  • Free parking
  • Air conditioning
  • Private bathroom
  • 24-hour front desk
  • Key card access
  • Daily housekeeping

About this property

Overlooking Lake Caroline, Mercure Melbourne Caroline Springs offers rooms with a private balcony and flat-screen TV, just 25 minutes' drive from Melbourne International Airport. Guests enjoy a swimming pool, a hot tub and a fitness center. All air-conditioned rooms include a work desk, mini-bar and tea and coffee making facilities. All guests receive free covered parking. You can have a meal at the cafe or bistro which features a terrace offering lake views. The Sports Bar serves a range of local and international beer and offers pool tables and flat-screen TVs. Function and event spaces are also available. Mercure Melbourne Caroline Springs is 30 minutes’ drive from central Melbourne, 6.2 mi from Sunshine Hospital and a short drive from the Keilor, Sunshine, Truganina and Derrimut industrial and business parks.

Couples in particular like the location – they rated it 8.9 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular amenities

  • Indoor swimming pool
  • Non-smoking rooms
  • Spa
  • Room service
  • Fitness center
  • Facilities for disabled guests
  • 2 restaurants
  • Tea/Coffee Maker in All Rooms
  • Bar
Mercure
Hotel chain/brand
Mercure

Property highlights

  • Top Location: Highly rated by recent guests (8.9)

  • Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

  • Free private parking available at the hotel

Availability

Select dates to see this property's availability and prices

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Room Type
Number of guests
 
1 twin bed
and
1 sofa bed
1 king bed
1 king bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location

Select topics to read reviews:

Guests who stayed here loved

Seija
Australia Australia
“Staff were all very attentive and pleasant. Room was clean and comfortable. Food was varied and well presented.”
Graeme
Australia Australia
“Clean spacious room with excellent TV and super comfy huge bed. Great easy access and spacious free parking”
Shiu
Hong Kong Hong Kong
“With covered parking , mini kitchen , near supermarket”
Ayodele
Australia Australia
“The hotel itself looks a bit dated but still very comfortable”
Seyla
Australia Australia
“We paid extra for the renovated room on level 2, and it was massive. Huge and spacious.”
Rodney
Australia Australia
“Hotel location was very convenient for us as we had to travel to Derrimut the next day - 20min drive. The room was clean & was adequate. Bed was comfortable. Breakfast was al la carte with a small selection of food. Room rate including breakfast...”
Anonymous
Australia Australia
“Staff are friendly. rooms are nice and specious. Very close to the shopping centre which is handy”
Lesieli
Australia Australia
“Friendly staffs, food lovely, and close to the shopping centre.”
Jane
Australia Australia
“Excellent outside surroundings children park pond outside the dining area large room upstairs area next-door to the spa pools so much to see Shopping Centres directly across from hotel all stores within the shopping centre Breakfast great menu...”
Ingrid
Australia Australia
“Thoroughly enjoyed our stay. The staff were fantastic especially Fiona, who went out of her way to help & such a lovely person to deal with.”

Hotel area info

Restaurants

2 Restaurants On Site
Westwaters Cafe
  • Open for
    Breakfast • Lunch • Dinner
  • Ambience
    Family-friendly • Modern
Westwaters a la carte Bistro
  • Open for
    Lunch • Dinner
  • Ambience
    Family-friendly • Modern

House rules

Mercure Melbourne Caroline Springs takes special requests – add in the next step!
Check-in
From 2:00 PM
Guests are required to show a photo ID and credit card at check-in.
Check-out
Until 10:00 AM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Refundable damage deposit
A damage deposit of AUD 250 is required on arrival. That's about $164. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.
Children & Beds

Child policies

Children of all ages are welcome.

Children 3 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 1 years
Crib upon request
Free
2 years old
Crib upon request
Free
Extra bed upon request
AUD 40 per child, per night
3+ years
Extra bed upon request
AUD 40 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 7 rooms, different policies and additional fees may apply.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBEftposCash

The fine print

Must-know information for guests at this property

Please note, there is a 1.0% credit card surcharge when using a credit card.

Please note that Mercure Melbourne Caroline Springs requires an AUD 250 credit card pre-authorization upon check in to cover any incidental charges.

Cash or debit cards are not acceptable forms of payment.

You must show a valid credit card and photo ID upon check in.

This credit card must be in the same name as the guest's name on the booking confirmation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

A damage deposit of AUD 250 is required on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.