Please note that there is a 1.8% surcharge for Visa, 2.5% surcharge for Mastercard and 3.0% surchage for American Express credit cards. All check ins are required to provide a $200.00 imprint of a physical credit card as a security bond, no cash bonds are accepted for the security bond.

Please note housekeeping services are not included on Sundays or Public Holidays.

Please note that images of the apartments are samples of the 78 apartments.

Each individual apartment is different due to the design of the historical building. Apartments with exposed beams are subject to availability.

Please let the hotel know if you have any special room requests upon making the booking.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Quest Newcastle West in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

This property will not accommodate hen, stag or similar parties.

Quiet hours are between 21:00:00 and 07:00:00.

Guests under the age of 18 can only check in with a parent or official guardian.

A damage deposit of AUD 200 is required on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

This property has identified that it does not require a short-term rental license or registration