JW Marriott Hotel Surabaya

–Excellent location – show map
+73 photos
Scored 8.8
Rated excellent

Staff

9.4

Property highlights

About this property

Set in the heart of business and shopping district of Surabaya, JW Marriott Hotel Surabaya offer a luxurious 5-star accommodations, with exquisite European décor, outdoor pool and a fitness center. The hotel provides 24-hour room service and free on-site parking. Fitted with floor-to-ceiling windows overlooking the city, all air-conditioned rooms come with flat-screen cable TVs and a safety deposit box. A mini-bar, tea/coffee maker and free bottled water are provided. Private bathrooms include separate marble bath and shower facilities. The hotel offers 24-hour car rental and a business center. Massage services are available at JW Marriott Health Club, which also features a well equipped fitness center. Guests can enjoy a wide range of international dishes at The Pavilion International Restaurant, Tang Palace Chinese Restaurant, Imari Japanese Restaurant and Uppercut Steakhouse. SBCO (Surabaya Baking Company) offers a selection of sweet and savory delights. JW Marriott Hotel Surabaya is a 5-minute walk from Tunjungan Plaza shopping mall and a 45-minute drive from Juanda International Airport.

Couples in particular like the location – they rated it 9.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular amenities

  • Outdoor swimming pool
  • Free Wifi
  • Airport shuttle
  • Family rooms
  • Free parking
  • Non-smoking rooms
  • Fitness center
  • Tea/Coffee Maker in All Rooms
  • Bar
JW Marriott Hotels & Resorts
Hotel chain/brand
JW Marriott Hotels & Resorts

  • Top Location: Highly rated by recent guests (9.2)

  • Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

Buffet, Breakfast to go

Free private parking available at the hotel

Loyal Customers

There are more repeat guests here than most other properties.

Availability

Select dates to see this property's availability and prices

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Room Type
Number of guests
 
1 king bed
1 king bed
1 king bed
1 king bed
1 king bed
2 twin beds
2 twin beds
2 twin beds
1 king bed
Bedroom 1
1 king bed
Bedroom 2
2 twin beds
Bedroom 1
1 king bed
Bedroom 2
2 twin beds
Bedroom 1
1 king bed
Bedroom 2
2 twin beds
1 king bed
Bedroom 1
2 twin beds
Bedroom 2
2 twin beds
Bedroom 3
1 king bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

Guests who stayed here loved

Mary
Philippines Philippines
“Location was very good, near malls and stores. Breakfast and room was superb.”
Sakinah
Indonesia Indonesia
“Breakfast was amazing, the service was excellent, and even though it’s one of the oldest properties, it’s very well-maintained. I’d be happy to stay here again next time.”
Praew
Thailand Thailand
“Everything was great. The room clean and staff are really friendly and nice!”
Christmas
United States United States
“Breakfast was excellent, huge the variety. The staff very attentive.”
Paul
United States United States
“Super friendly staff, always smiling and happy to see you. The buffet dinner was outstanding too.”
Tatang
Indonesia Indonesia
“All about JW Marriot was perfect, excellent. All Staff were helpful and always smile. Will stay here for sure with whole family.”
Hendra
United States United States
“Great location. Friendly staff. Clean rooms. Pool was fantastic. Ima, the massage therapist, was fantastic.”
Nicole
United States United States
“This hotel was our best stay in Indonesia. Lidia and Asat made our stay memorable. Incredible breakfast and property”
Mae
Philippines Philippines
“Chef Endra is the best! Excellent introduction to Surabaya and local cuisine. The entire staff is so attentive and intuitive to our needs even before we ask for assistance.”
Ho
Indonesia Indonesia
“It was clean, and located in a very convenient location. Great and fast service from the staff. The bellboys, security, receptionist, concierge, and housekeeping were all very friendly and warm. I would like to give thanks to Agim from...”

Hotel area info

Restaurants

4 Restaurants On Site
Pavilion Restaurant
  • Cuisine
    Indonesian • Pizza • Sushi • International
  • Open for
    Breakfast • Lunch • Dinner
  • Ambience
    Family-friendly • Modern
Tang Palace Chinese Restaurant
  • Cuisine
    Chinese • Asian
  • Ambience
    Family-friendly • Modern
Uppercut Steakhouse
  • Cuisine
    French
  • Ambience
    Modern • Romantic
Imari Japanese Restaurant
  • Cuisine
    Japanese
  • Ambience
    Family-friendly • Traditional • Modern • Romantic

House rules

JW Marriott Hotel Surabaya takes special requests – add in the next step!
Check-in
From 2:00 PM
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 5 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib upon request
Free
Adult (18+ years)
Extra bed upon request
Rp 605,000 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 9 rooms, different policies and additional fees may apply.
Accepted payment methods
American ExpressVisaMastercardDiners ClubCash