Sustainability certification

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

–Excellent location - show map
+86 photos
Scored 8.1
Rated very good

Excellent location!

9.2

You might be eligible for a Genius discount at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive. To check if a Genius discount is available for your selected dates sign in.

Genius discounts at this property are subject to book dates, stay dates and other available deals.

Get the celebrity treatment with world-class service at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

Situated in the middle of downtown Playa del Carmen, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive Suites - Optional Gourmet All Inclusive has an outdoor swimming pool and a fitness centre. This property is located a short distance from attractions such as ADO International Bus Station and Playa del Carmen Maritime Terminal. Both free WiFi and private parking are available on site. All guest suites at the hotel are equipped with a seating area and a flat-screen TV. Suites are complete with a private bathroom equipped with free toiletries and all suites will provide you with a balcony. At the The Reef 28 you will find a restaurant serving Mexican, American and Asian cuisine. Staff is always available to help at the reception. The Reef 28 is located 1.4 km from a disabled - friendly beach. The nearest airport is Cozumel international Airport at 19 km from the hotel.

Couples particularly like the location — they rated it 9.1 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular facilities

  • 2 swimming pools
  • Free WiFi
  • Free parking
  • Fitness centre
  • Non-smoking rooms
  • 4 restaurants
  • Spa and wellness centre
  • 24-hour front desk
  • Bar

Property highlights

    • Situated in the real heart of Playa del Carmen, this hotel has an excellent location score of 9.2

    • Breakfast info

    • Continental, Buffet

    • Free private parking available at the hotel

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Availability

Select dates to see this property's availability and prices

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Room type
Number of guests
 
2 double beds
and
1 sofa bed
1 extra-large double bed
and
1 sofa bed
1 extra-large double bed
and
1 sofa bed
2 double beds
and
1 sofa bed
or
1 extra-large double bed
and
1 sofa bed
1 extra-large double bed
and
1 sofa bed
1 extra-large double bed
and
1 large double bed
2 double beds
and
1 sofa bed
or
1 extra-large double bed
and
1 sofa bed
2 double beds
and
1 sofa bed
or
1 extra-large double bed
and
1 sofa bed
2 double beds
and
1 sofa bed
or
1 sofa bed
and
1 large double bed
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Sustainability

This property has 1 third-party sustainability certification.
  • Ecostars
    Ecostars

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

  • Ubon
    Canada Canada
    “Excellent food with variety. Friendly staff. Very clean and everything was well maintained. Discounts were given for a free spa session for both of us as well as 1 day of all inclusive meals after seeing the timeshare style presentation. With...”
  • Leanne
    United Kingdom United Kingdom
    “Large comfortable rooms, great location, amazing rooftop pool, excellent service from Cristian in reception”
  • Sergej
    Germany Germany
    “The hotel was great; it had a fantastic location. The rooms were very large and truly beautiful. The rooftop pool was excellent.”
  • Linda
    Switzerland Switzerland
    “Beautiful spacious room. Delicious breakfast and an amazing rooftop pool. The cleaning in the rooms was spotless.”
  • Oren
    Israel Israel
    “Huge room ,very feindly team, nice hot Jacuzi and swimming pul on the roof, pefact breakfast We will come back:)”
  • David
    United Kingdom United Kingdom
    “The room sizes were great, super comfy beds, not much noise. Food in the restaurants and on the rooftop were great. Excellent service from all staff.”
  • Thamara
    Canada Canada
    “The hotel is very well located, just one block from 5th Avenue and one block from Mamitas Beach. The staff is wonderful—very respectful, friendly, and kind. We only purchased the breakfast option, and we could choose between the Mexican restaurant...”
  • Nathan
    Canada Canada
    “The location, the food, the drinks, the friendly helpful staff”
  • Dimiter
    Bulgaria Bulgaria
    “Hotel rooms were very spacious - enough drawers and a large wardrobe to fit luggage even for a longer stay. Breakfast was relatively rich and staff brought quickly food that went missing. Rooms were clean. Location - convenient between the beach...”
  • Almog
    Israel Israel
    “The hotel has beautiful modern design, the rooftop is really nice with a great view - the pictures do not flatter the hotel. We felt it was better in person. The food!!! You can only dream of having great quality food and alcohol in all...”

Hotel surroundings

Restaurants

4 restaurants on site
  • Cachito
    • Cuisine
      Mexican
    • Open for
      Lunch • Dinner
    • Ambiance
      Modern
    • Dietary options
      Vegetarian • Vegan • Gluten-free
  • El Asiático
    • Cuisine
      Asian
    • Open for
      Dinner
    • Ambiance
      Modern
    • Dietary options
      Vegetarian • Vegan • Gluten-free
  • Veintiocho
    • Cuisine
      International
    • Open for
      Breakfast • Lunch • Dinner • Cocktail hour
    • Ambiance
      Modern
    • Dietary options
      Vegetarian • Vegan • Gluten-free
  • Roof Top
    • Open for
      Lunch • Dinner
    • Ambiance
      Modern
    • Dietary options
      Vegetarian • Vegan • Gluten-free

House rules

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive takes special requests - add in the next step!
Check-in
From 15:00 to 00:00
Guests are required to show a photo identification and credit card upon check-in
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children are not allowed.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 8 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardCash

The fine print

Need-to-know information for guests at this property

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

In the event of an early departure, the property will charge you the full amount for your stay.