Hotel El Refugio

–Great location - show map
+34 photos
Scored 8.6
Rated excellent

Staff

8.9

Property highlights

You might be eligible for a Genius discount at Hotel El Refugio. Sign in to check if a Genius discount is available for your selected dates.

Genius discounts at this property are subject to booking dates, stay dates, and other available deals.

About this property

Tucked away in the impressive Colca Valley, this rustic-style inn features thermal baths, one of them being covered, the others being opened, all of them, nestled in a majestic landscape with a view of the Colca river and dominants mountains. Rooms are styled with rustic walls in delicate pale olive shades, all of them having a view of the valley and the river. Each room has a small balcony or terrace where you can admire a splendid view. All rooms have modern private bathrooms. A full American breakfast is served in the Restaurant; this one features panoramic windows with views of the valley and serves local specialties. There is also a small central iron-cast fireplace. El Refugio is ideally located 1640 feet from Chivay’s bus station.

Couples in particular like the location – they rated it 8.9 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular amenities

  • Free parking
  • Non-smoking rooms
  • Room service
  • Restaurant
  • Family rooms
  • Bar

  • Top Location: Highly rated by recent guests (8.9)

  • Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

American, Buffet

  • Free private parking available at the hotel

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Availability

Select dates to see this property's availability and prices

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Room Type
Number of guests
 
1 queen bed
or
2 twin beds
2 full beds
1 twin bed
and
2 full beds
1 king bed
1 twin bed
or
2 full beds
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location

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Guests who stayed here loved

Micael
Colombia Colombia
“The property is located in a stoning river, the place it’s completely beautiful and natural, this is for sure the best fact about the hotel. The staff were nice, they helped us carry the luggage to our room which was actually far from the...”
Anita
France France
“I wish I could have stayed longer! The place has such great energy. A phenomenal spot, I highly recommend it. I can't wait to come back. Beautiful, cozy and fun. A real gem.”
Hope
United States United States
“Beautiful scenery and location on the shores of the Colca River, as well as on site thermal pools”
Bairavi
United States United States
“Fantastic location overlong river, waterfall and mountain. Lovely thermal baths! Staff especially those who carried our baggage were very sweet. Beds were so comfortable. Nice large room. A bit worn flooring but the cottage charm and views more...”
Edward
Peru Peru
“Breakfast was fine, there was coffee, fruit, bread, eggs, etc It was close to the river. The thermal baths were relaxing. The staff was attentive. It was quiet except for some of the children of the other guests.”
Simoni
Netherlands Netherlands
“Excellent hotel with different pools of thermal waters and a good restaurant. The landscape is amazing, as the hotel is located within the canyon and just next to the river. Stuff was helpful and friendly. Would stay again”
Sharifah
United States United States
“Beautiful, relaxing location with onsite private thermal springs. Attentive staff who assisted us with our luggage.”
Katya
United States United States
“It’s location was Amazing. Loved that it was next to a gorgeous river. Awesome entrance with rushing River. Awesome thermal pools indoor and outdoor. Gorgeous views every morning. It’s just a mini paradise and only 10 minutes to Chivay main plaza....”
Christoph
Switzerland Switzerland
“Very nice accommodation by the river, very friendly staff.”
Ron
United Kingdom United Kingdom
“The breakfast was very good. We were quite sick after travelling to almost 5,000 metres altitude from Arequipa, the Dr was called out and he was very helpful. A lovely secluded location in nice countryside. Very good food and then staff were...”

Hotel area info

Restaurants

1 Restaurant On Site
Restaurante #1
  • Cuisine
    Local • International
  • Open for
    Breakfast • Lunch • Dinner

House rules

Hotel El Refugio takes special requests – add in the next step!
Check-in
From 1:00 PM to 8:00 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
From 5:30 AM to 11:00 AM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 13 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 1 years
Crib upon request
$8 per child, per night

Prices for cribs aren't included in the total price. They'll have to be paid for separately during your stay.

The number of cribs allowed depends on the option you choose. Check your selected option for more info.

There are no extra beds available at this property.

All cribs are subject to availability.

No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardDiners ClubCash

The fine print

Must-know information for guests at this property

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 10%. To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented. Please note both documents are required for fee exemption

Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.

If foreign guests share a room with Peruvian guests, then the extra tax (IVA) must be paid.

Children up to 7 years old can stay for free with their parents as long as they use existing bedding, no extra bed or breakfast included. Children from 8 to 12 years old can stay with their parents using the existing beds and paying the child rate, which does not include an additional bed, if it includes breakfast. Children 13 years and older are considered adults.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hotel El Refugio of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests under the age of 18 can only check in with a parent or official guardian.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to the coronavirus (COVID-19), this property has reduced reception and service hours.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

It's not possible to stay at this property for coronavirus (COVID-19) quarantine purposes.