Hotels near Futian Railway Station, Shenzhen

The location was central and very convenient. The metro station is downstairs about 30m from the hotel. Many shops and eateries on all sides. Reception was very friendly and helpful. Unfortunately I did not get the name of the gentleman who helped us. The view from our rooms is also great. Breakfast was fine because there was both oriental and western food available. That is why we booked 3 times at this hotel. The 2nd time we came back from Hong Kong and we were helped by Hanna. We arrived early and left our suitcases to go eat and shop. She was very attentive and sent a message as soon as our rooms were ready. She was also attentive to send a message when it was time for the afternoon tea or night snack. She did her best to make us as comfortable as possible. The third time we came back from Guangzhou and then we were helped by two lovely ladies named Winnie and Joye Zhu. If I go to Shenzhen again, I will definitely book at this hotel again.

very nice facilities, Great location and the staff were very friendly and helpful and customer service was fantastic. really nice breakfast.

Location and hotel were great.The staff were amazing. Friendly with a smile. Nothing was too much. Best stay ever. Will return.

We Exceptional checking experience, warm welcome by Jack and he accompanied us throughout our stay. Jack got back yo my email and followed my requirements to the last detail. The whole club team was awesome and everyone wore a kind smile. Our room was nicely decorated for my wife's birthday. During his busy schedule the GM Mr. Jain, made time to check up on us each day and went way out of his way to borrow my wife his wife's scarf on a cold day! We also sampled some of the finest creations at the Palleto made by El maestro chef Lorenzo! Also introducing the dish was Mr Ramos who provide ample knowledge about what the chef was trying to get us to feel or taste and what best way to eat the delicacies. (Chapeau guys!) And not to forget I hope Martin is the name! I really hope, the young fellow who was pairing and introducing each beverage during the food sampling. We also managed to order some in room dining from the main restaurant and the pasta was excellent! Thanks to Mr Villegas, we managed to enjoy some authentic hongkong style egg roll for breakfast twice -- this dish is amazing! Thanks for the recommendations! And finally Mr Tan, we didn't meet, but I wish I'd had a chance to shake your hand! Sir your pastries are amazing (thanks for the macaroons). In fact from bellhop to higher ups, thank you all for your excellent hospitality. And one final warm thank you to Jack! I just realized you walked two blocks with us on the last night to just show us where the park was~that was unnecessary but warmly appreciated!

Staff is exceptionally polite, professional and helpful. Even cleaning service personnel are polite and professional. I will stay here again.

Friendly staff, great location, reasonable price.